Privacy Policy

This Privacy Statement applies to users of Canadian Traffic Network ULC  (“CTN”, “we”, “us”, “our”) web sites and to personal information collected by us in our interactions with you. Please read this Privacy Statement carefully to gain a clear understanding of how we may collect, use, process and disclose your personal information. By entering our websites and otherwise providing us with personal information in the course of our interactions with you, you are consenting to our collection, use, transfer and disclosure of your personal information as outlined in this Privacy Statement.

CTN may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22 September 2022.

What personal information we collect

We may collect the following information:

  • Name and job title contact information including
  • Email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers
  • Any information provided by you

How we use personal information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Responding to your inquiries.
  • We may use the information to improve our products and services.
  • We may use the information to customise the website according to your interests.

We only use your personal information for the described purposes. If a purpose is not listed, we will identify this new purpose to you at the time the information is actually being collected, used or disclosed. Where required by law, we will obtain your consent (by verbal, written or electronic agreement) for any additional purposes.

How we share your personal information

We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by law or regulatory authorities.

Occasionally, we may share personal information from you (such as name, mailing addresses and email addresses) with vendors, contractors, or partners of CTN in connection with services that these individuals or entities perform for or with CTN. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for CTN, and they may not share or resell this data.

We always require a comparable level of protection from our third-party relations for any personal information which they may access or process in the course of providing services to us.


We are committed to ensuring that your information is secure. We implement appropriate data security procedures including physical, technical, and organizational security measures to help secure information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We limit disclosure, use and/or retention of your personal information

Under exceptional circumstances, we may have a legal duty or right to collect, use or disclose your personal information without your knowledge or consent. In accordance with applicable laws, we will not disclose personal information without your consent, except where customer information is required to be disclosed such as for: (i) the purposes of collecting a debt owed by the individual to the organization; (ii) for law enforcement purposes; (iii) for the purpose of complying with a legal requirement; (iv) where information is public as permitted by law; (v) where it is reasonable for the purposes of investigating a breach of an agreement, or actual or suspected illegal activity; (vi) in the case of a merger, acquisition, sale or divestiture of assets or other similar business transaction for purposes of evaluation and completion of the business transaction, in compliance with any requirements under applicable laws; and (vi) otherwise where permitted or required by applicable law.

Where required or permitted to disclose personal information without consent, we will not disclose more information than is required.

We will retain your personal information in accordance with our retention policy and as required by law, after which personal information may be destroyed or made anonymous.

Transferring Personal Information

We may process, store, and transfer your personal information and to a foreign country including the United States and Australia, whose privacy laws may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to certain requirements.

By submitting your personal information or engaging with the web sites, you consent to this transfer, storage, or processing.

Privacy of children

This web site is not designed for, or directed to, children under the age of 18 and we will not knowingly collect personally identifiable information from individuals in this age group.

Accessing your information and contacting CTN

If you have any questions about this Privacy Policy, or if you have submitted or another person has submitted personal information about you through this web site, and you would like to have that information changed or deleted, please contact:

Contact:   Chief Privacy Officer

Address:   Canadian Traffic Network ULC
           1920 Yonge Street, Suite 503
           Toronto, Ontario M4S 3E2

Email:     privacy@

Upon receiving a request, we will take steps to: (i) confirm your identity; (ii) inform you about the type of information on record and how it has been used and disclosed; (iii) provide you with access to your information so that you can review and verify the accuracy and completeness of it and request changes; and (iv) make any necessary updates to your information. We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Chief Privacy Officer using the contact information listed above.